Marketplace Policies
These policies outline the rules, expectations, and standards for buyers and sellers participating in the Kingpin used fingerboard marketplace. By using this platform, you agree to these terms.
Our Commitment
We're committed to creating a platform that is fair, transparent, and safe for everyone — from first-time buyers to experienced sellers. These policies help us maintain trust and quality across the entire marketplace.
Acceptable Use
All users must use the marketplace responsibly and in accordance with these policies.
Eligibility & Account Requirements
Accurate Information
Users must provide truthful and complete account information including valid email address and accurate shipping addresses
Account Security
You are solely responsible for maintaining the security of your account credentials and all activity conducted through your account
Legal Compliance
Follow all marketplace policies and applicable local, state, and federal laws in your jurisdiction
Age Requirement
You must be at least 18 years old or the age of majority in your jurisdiction to use this marketplace
Important: The marketplace may restrict, suspend, or terminate accounts that violate policies or applicable laws. Serious violations may result in permanent account termination and reporting to appropriate authorities.
Listings & Item Accuracy
Honest, accurate listings build trust and create positive experiences for buyers.
Listing Requirements
- Accurate descriptions — Listings must honestly describe the condition, components, and authenticity of items. Misrepresentation may result in listing removal and account penalties
- Authentic photos — Images must show the actual item being sold, not stock photos, images from other sellers, or misleading representations
- Complete information — Include all relevant details about wear, modifications, included accessories, and known defects or issues
- Honest condition ratings — Use condition ratings that accurately reflect the item's actual state per marketplace guidelines
- Ownership verification — You must own or have legal right to sell all listed items
What Makes a Good Listing
Best Practices
- • Use clear, well-lit photos from multiple angles
- • Show any wear, scratches, or imperfections clearly
- • List all included items and accessories
- • Mention brand names and specifications
- • Set fair prices based on actual condition
- • Respond promptly to buyer questions
Prohibited Practices
- • Using stock photos or images from other sellers
- • Hiding damage or wear in descriptions
- • Exaggerating condition or rarity
- • Making false authenticity claims
- • Inflating prices with misleading information
- • Listing items you don't own or can't deliver
Pricing & Fees
Transparent pricing and clear fee structures ensure fair transactions.
Seller Pricing Freedom
Sellers have discretion to set prices for their items based on condition, rarity, market demand, and personal valuation. However, pricing must be set in good faith and not be intentionally misleading or fraudulent. The marketplace reserves the right to remove listings with unreasonable pricing that appears designed to deceive buyers.
Fee Structure
How Fees Work
All applicable platform service fees and payment processing fees are displayed clearly before a transaction is completed. Fees are finalized at checkout and will not change after payment is confirmed. See our Fees & Payments guide for detailed breakdowns and examples.
Note: Sellers receive payouts minus applicable fees. Buyers pay the item price plus fees. No hidden charges are ever added after checkout.
Payments & Payouts
Secure payment processing protects both buyers and sellers throughout every transaction.
Payment Security
- Secure processing — All payments are processed through PCI-compliant payment providers with bank-level encryption and fraud protection
- Payment hold protection — Funds are held securely by our payment processor until delivery is confirmed, protecting both parties
- Multiple payment methods — Support for major credit cards, debit cards, and select digital wallets
- Fraud monitoring — Automated systems monitor for suspicious activity to protect all users
Seller Payout Process
Order Placed & Payment Authorized
Payment is authorized and held securely by the payment processor
Item Shipped
Seller provides tracking confirmation and ships within stated handling time
Delivery Confirmed
Buyer receives item and has inspection period to verify condition
Payout Initiated
After successful inspection period, funds are released to seller minus applicable fees
Tax & Legal Responsibilities
Users are solely responsible for any taxes, duties, customs fees, or reporting obligations required by their local, state, or federal jurisdiction. The marketplace does not provide tax or legal advice. Consult with a qualified tax professional or legal advisor for guidance specific to your situation.
Seller Note: Depending on your jurisdiction and sales volume, you may be required to collect and remit sales tax or report income. Please consult local regulations.
Shipping & Fulfillment
Timely, secure shipping is essential for successful transactions and positive experiences.
Seller Obligations
- Timely shipment — Items must be shipped within the stated handling time after purchase (typically 1-3 business days unless otherwise specified)
- Tracking provision — Tracking information must be provided whenever available through the carrier
- Secure packaging — Items must be packaged appropriately to prevent damage during normal transit conditions
- Accurate shipping costs — Shipping charges must reflect actual carrier costs and reasonable handling; inflating shipping costs is prohibited
- Communication — Promptly communicate any shipping delays or issues to the buyer
Buyer Responsibilities
- Accurate address — Provide complete and correct shipping information at checkout; buyers are responsible for address errors
- Availability — Be available to receive packages or arrange for delivery as needed
- Prompt inspection — Inspect packages immediately upon delivery and report any issues within the stated timeframe
- Customs & duties — For international orders, buyer is responsible for any customs fees, duties, or import taxes
Shipping Issues
If a package is lost, damaged, or delayed by the carrier, both parties should cooperate to resolve the issue. Sellers should assist with filing carrier claims when appropriate. The marketplace may intervene to mediate disputes arising from shipping problems.
Returns, Refunds & Disputes
Fair dispute resolution protects both buyers and sellers when issues arise.
When Disputes Are Appropriate
Item Not Received
Package not delivered within reasonable timeframe, or tracking shows delivery to wrong location
Item Not as Described
Significant discrepancies between listing description/photos and received item's actual condition
Damaged in Transit
Item arrived with shipping damage despite proper packaging by seller
Counterfeit or Prohibited Item
Item is counterfeit, prohibited, or violates marketplace policies
Dispute Resolution Process
The marketplace provides dispute resolution tools to help buyers and sellers resolve issues fairly. Both parties will be asked to provide evidence such as photos, tracking information, screenshots, or message history. Decisions are made based on the evidence provided and marketplace policies.
Warning: Abuse of dispute systems (filing false claims, refusing reasonable resolutions, harassment, or intimidation) may result in account restrictions or permanent termination. All disputes must be filed in good faith.
Limitation of Liability
The marketplace acts as a platform connecting buyers and sellers. We are not a party to the transaction between users. While we provide dispute resolution tools, we do not guarantee specific outcomes. Users transact at their own risk and should exercise due diligence.
Community Standards
Respectful, professional conduct creates a positive marketplace for everyone.
Expected Behavior
Encouraged Behavior
- • Professional, courteous communication
- • Prompt responses to inquiries
- • Honest, constructive feedback
- • Helping new community members
- • Reporting policy violations
- • Constructive suggestions for improvement
Prohibited Behavior
- • Harassment, threats, or intimidation
- • Hate speech or discrimination
- • Spam or unsolicited promotions
- • Sharing others' personal information
- • Manipulating reviews or ratings
- • Off-platform transaction solicitation
Communication Guidelines
All communication between users must remain respectful and transaction-focused. The marketplace reserves the right to review messages and remove content that violates these standards. Users found repeatedly violating communication standards may have their messaging privileges restricted.
Important: Attempting to move transactions off-platform to avoid fees is a serious violation that may result in immediate account termination.
Prohibited Items & Conduct
Certain items and behaviors are strictly prohibited to ensure marketplace safety and legal compliance.
The following are strictly prohibited:
- Counterfeit, replica, or knock-off items marketed as authentic
- Stolen merchandise or items of questionable or unlawful origin
- Items with dangerous modifications that could cause injury
- Products that violate intellectual property or trademark rights
- Items prohibited by local, state, federal, or international law
- Dangerous materials, hazardous substances, or weapons
- Adult content, illegal substances, or paraphernalia
- Items obtained through fraudulent means
- Recalled products or items subject to safety warnings
- Living creatures or biological materials
Listing prohibited items may result in immediate listing removal, account suspension, permanent ban, and reporting to law enforcement authorities depending on severity and applicable laws.
Policy Enforcement
Fair, consistent enforcement maintains marketplace integrity and user safety.
Enforcement Actions
Violations of marketplace policies may result in the following actions, applied at the marketplace's sole discretion based on severity, frequency, and user history:
Warning
Educational notice for first-time or minor violations with guidance on compliance
Listing Removal
Individual listings removed for policy violations with notification to seller
Account Restrictions
Temporary limitations on buying, selling, or messaging capabilities
Temporary Suspension
Complete account access restricted for a defined period pending review
Permanent Termination
Account permanently banned for severe violations, fraud, or repeated policy breaches
Appeals Process
Users may appeal enforcement decisions by contacting support with relevant evidence and explanation. Appeals are reviewed on a case-by-case basis. The marketplace's decision on appeals is final. Repeated frivolous appeals may result in additional restrictions.
Policy Updates & Changes
Policies may be updated as the marketplace grows and regulations evolve.
How Updates Work
- Regular review — Policies are reviewed periodically to ensure they remain fair, effective, and legally compliant
- User notification — Material changes are announced via email and in-app notifications with reasonable advance notice (typically 30 days)
- Continued use constitutes acceptance — Using the platform after updates indicates acceptance of revised policies
- Version tracking — Policy version and last update date are always clearly displayed
Stay Informed
We recommend reviewing these policies periodically. You can find the current version, effective date, and change history on this page.
Last Updated: January 31, 2026 • Version: 1.0 • Effective Date: February 1, 2026
Questions About Our Policies?
If you have questions about these policies or need clarification on specific situations, our support team is here to help.